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A message from Luxor Hotel & Casino:

LUXOR UPDATE

March 12, 2012

Luxor continues to work in full cooperation with the Health District to monitor hotel water quality. We are committed to an ongoing regimen of regular water testing in an ongoing effort to ensure the safety and well-being of our guests.

In a letter to Luxor management dated March 5, SNHD Environmental Health Supervisor Mark Bergtholdt, M.P.H., REHS, wrote,

"Thank you for taking immediate corrective action to remediate the hot water systems in the Luxor. After reviewing the post remediation testing, it indicates that the Legionella pneumophila was not present in the systems. The Southern Nevada Health District (SNHD) now considers the water to be in compliance with section 2.13 of the SNHD Public Accommodation regulations."

All Luxor hotel rooms, convention spaces and other public areas are open and functioning normally.

You may have read or heard media reports about Legionella at Luxor Hotel and Casino. Luxor wants to make sure that all of our guests, past, present and future, are aware of the facts.

The Southern Nevada Health District (SNHD) has posted a public notice that three former Luxor guests may have been exposed to Legionella bacteria. Luxor is working in full cooperation with the SNHD. Under the guidance and supervision of the Health District, Luxor has already completed remediation efforts of the affected areas of the hotel water system. In an abundance of caution, Luxor is voluntarily extending remediation efforts throughout the rest of the hotel.

Legionella is naturally occurring and is found in most water supplies. Legionella can cause a respiratory illness similar to pneumonia. Symptoms usually begin 2 to 14 days after exposure. Because the incubation period for the Legionella bacteria is 2 to 14 days, former guests who stayed at the hotel in 2011 and HAVE NOT become ill should not be at risk. To become infected, people must breathe mist or water vapor contaminated with the bacteria. Most healthy adults are successfully treated with antibiotics. People susceptible to infection due to a chronic illness, respiratory disease, an compromised immune system or if they are a smoker or elderly, they can be at higher risk to contract the illness. Legionella is NOT spread from person to person. A person diagnosed with Legionellosis is not a threat to family members or others who share office space or other areas with him or her. Legionella is a concern for all large buildings including hotels, hospitals, schools, and other structures with large common water systems. Luxor has an ongoing, comprehensive water management program in place, which includes regular testing for Legionella.

If you have any questions regarding this notice, please call 1-855-709-0775 to speak directly with our staff regarding this issue. For more information about Legionella, visit the SNHD website at www.SNHD.info or by calling the Health District's information line at (702) 759-INFO (4636) or toll free (866) 767-5038.

Important Facts About Legionella

  • Legionella is naturally occurring in nature, found in most water supplies and only causes illness when breathed in as a mist or vapor.
  • Most people exposed to Legionella do not get sick.
  • Legionella can cause a respiratory illness similar to pneumonia. Most cases can be successfully treated with antibiotics.
  • Symptoms of Legionellosis can include high fever, chills, cough, fatigue, muscle aches and headaches.
  • Symptoms usually begin 2 to 14 days after being exposed to the bacteria.
  • Former guests who stayed at the hotel in 2011 and HAVE NOT become ill should not be at risk.
  • Some people in certain categories can be at higher risk of infection due to a chronic illness, respiratory disease, or compromised immune system or if they are a smoker or elderly.
  • Most cases can be treated successfully with antibiotics. Healthy people usually recover from infection.
  • The bacteria are NOT spread from one person to another person. You cannot catch it from another person. A person diagnosed with Legionellosis is not a threat to family members or others who share office space or other areas with him or her.
  • If a former guest has developed any combination of these symptoms, we encourage them to see their doctor.
  • Legionella is a concern for all large buildings – hotels, hospitals, schools – with large common water systems.
  • LUXOR has an ongoing, comprehensive water management program in place, which includes regular testing for Legionella and superheating and chemical treatment of water systems.
  • Most recent test results show no detectible level of active Legionella present in any of the locations tested. We continue to work with the Southern Nevada Health District to monitor ongoing test results.
  • Additional information on Legionella is available on the Southern Nevada Health District website, www.SNHD.info, or by calling the Health District's information line, (702) 759-INFO (4636) or toll free (866) 767-5038.

We've posted the Health District notice below, but here is some information you should know about Legionella:

Frequently Asked Questions:

I saw this on the news. Does this mean I will get sick?
Most people do not get sick when exposed to the Legionella bacteria, and there's no way to know for certain if you were exposed or where you were exposed. Luxor has not received any complaints from anyone about getting sick.

But the news says someone died? Did you know about that?
We were notified recently about the death from the Southern Nevada Health District, which was notified by the U.S. Centers for Disease Control. We immediately took additional steps to ensure the health and safety of our guests. Luxor had not and has not received any complaints about Legionella-type illness from past or present guests.

Do you know anything about the deceased person?
No. Due to health privacy regulations, the Health District cannot share those details.

I have a reservation. Should I still come?
That, of course, is your decision. But we definitely think you should come. We have completed remediation procedures as prescribed by our water management program and under the supervision of the Health District. We are also performing the same remediation to the rest of the hotel to ensure that our water system is safe.

I stayed there. What should I do?
Continue about your daily life. If you start to feel ill, contact a doctor. If you or your doctor have any questions, please contact Luxor at 1-855-709-0775.

I haven't been feeling well. What should I do?
Contact a doctor. If you or your doctor have any questions, please contact Luxor at 1-855-709-0775.

How many people got sick?
We have not received any complaints from customers. Health authorities advised three people may have been exposed to the bacteria at Luxor.

Is the hotel safe?
Yes. Last week, we treated the affected portions of our water system under the guidance and oversight of the Southern Nevada Health District. We will continue to monitor the water system.

What should I tell my friends?
Tell them that Luxor has taken steps to resolve this issue.

Where can I get more information on Legionella?
Additional information on Legionella is available on the Southern Nevada Health District website, www.SNHD.info, or by calling the Health District's information line, (702) 759-INFO (4636) or toll free (866) 767-5038.



If you have any questions regarding this notice, please call 1-855-709-0775 to speak directly with our staff regarding this issue.


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